Inside VerbText
Four assessments. One connected journey.
Customer chat
Concurrent conversations, account records and policy in one desk.
Concurrent queue handling
Evaluates how candidates multitask across multiple active customer conversations with staggered reply pacing and priority switching.
Contextual CRM synchronization
Tests adherence to customer account notes, tier status and transaction history without breaking character.
De-escalation & resolution tone
Measures customer empathy, brand compliance and policy adherence under simulated customer pushback.
Recording of the real Chat desk with three fictional customers.
Explore ChatRecruiter and Trainer consoles
See hiring drives, candidate reports and trainee journeys in a guided walkthrough with our team.
Enterprise customization: scenarios, customer escalation curves and operational benchmarks can be tailored to your specific campaign or account during setup.
Recordings of the actual product with fictional customers, candidates and companies. Not a candidate assessment or a scored result. Assessment access is by invitation. CEFR alignment is not certification; insufficient evidence requires human review.
Recruiter platform
Everything after the evaluation.
Candidate dossier
Question-by-question transcripts, metric scores and a client-ready PDF.
Recruiter CRM
Every invited candidate tracked from link sent to final round.
Your branding
Your company name and logo on invitations and reports.
Integrity signals
Verified mode records focus, fullscreen and camera checks for review.
Configure. Invite. Review.
Configure
Choose Voice, Chat, Email or a bundle for the process.
Invite
Enter the candidate's details. A private assessment link is emailed.
Review
Scores, transcripts and the dossier arrive in your dashboard.
Plans & Pilot
Start with a six-test pilot.
Six free Voice, Chat or Email assessments on approval, plus free Typing. Choose your dedicated Recruiter or Trainer console.
Pilot
₹0
6 tests
Free on approval
- 6 Voice, Chat or Email assessments
- Typing is free
- Full candidate dossier
- PDF reports
Starter
₹1,990
10 candidates
30 assessment credits
₹199 / complete set
- Mix Voice, Chat and Email freely
- 1 credit per assessment
- Typing and management: 0 credits
- Private dossiers and recordings
- Recruiter or Trainer console
- Active for 30 days
- Excel + PDF report export
Team
₹4,975
25 candidates
75 assessment credits
₹199 / complete set
- Mix Voice, Chat and Email freely
- 1 credit per assessment
- Typing and management: 0 credits
- Private dossiers and recordings
- Recruiter or Trainer console
- Active for 30 days
- Excel + PDF report export
Growth
₹9,950
50 candidates
150 assessment credits
₹199 / complete set
- Mix Voice, Chat and Email freely
- 1 credit per assessment
- Typing and management: 0 credits
- Private dossiers and recordings
- Recruiter or Trainer console
- Active for 30 days
- Excel + PDF report export
Scale
₹19,900
100 candidates
300 assessment credits
₹199 / complete set
- Mix Voice, Chat and Email freely
- 1 credit per assessment
- Typing and management: 0 credits
- Private dossiers and recordings
- Recruiter or Trainer console
- Active for 30 days
- Excel + PDF report export
Included with your pack
A complete Voice + Chat + Email set uses 3 credits. Candidate numbers illustrate complete sets, not a separate candidate limit. Use all credits for one type or mix them. Typing, CRM, mailbox emails and management do not consume assessment credits. Packs have a 30-day active window; console access follows the account assigned to you.
- Voice & Accent: spoken English and BPO customer-handling evaluation
- Live Chat: up to three customer conversations with account history and verification rules
- Email assessment: customer-support writing, tone, accuracy and resolution
- Free Typing tests: speed, accuracy and detailed error reports
- Private invitation links with configurable assessment settings
- Candidate dossiers, transcripts and private Voice recording playback
- Hiring CRM: candidate pipeline, interview rounds, notes and feedback
- Trainer console: batches, trainee journeys, drills and coaching feedback
- Company branding on invitations, assessment entry and PDF reports
- Excel and PDF report exports; calendar-compatible interview links
- Optional connections to your own Gmail/Outlook mailbox and Microsoft Teams
- Optional verified-mode camera proctoring and photo-ID checks
Enterprise & high-volume BPO
Planning 250+ candidates or a larger training programme? Request a tailored quote for volume, console access, support and invoicing requirements.
High-volume or enterprise operations?
Custom volumes, client-specific co-branding and dedicated support. Speak directly with management.